Refund & Cancellation Policy

Last updated: February 9, 2026

This policy outlines the terms for cancellations and refunds on bookings made through the goodtr!p platform.

1. General Policy

• All cancellation and refund requests must be made through the goodtr!p platform or by contacting our support team.
• Refund eligibility and amounts depend on the specific cancellation policies of the individual service providers (hotels, experience operators, transfer companies).
• Processing times for refunds may vary depending on the payment method and service provider.

2. Hotel Bookings

Refundable Bookings

• Cancellations made before the free cancellation deadline (as shown at the time of booking) are eligible for a full refund.
• Cancellations made after the free cancellation deadline may incur charges as per the hotel's cancellation policy.

Non-Refundable Bookings

• Bookings marked as "non-refundable" at the time of purchase are not eligible for any refund upon cancellation.
• No-shows are treated as cancellations and are subject to the same terms.

3. Experience Bookings

• More than 48 hours before the scheduled time: Full refund.
• 24–48 hours before: 50% refund.
• Less than 24 hours before: No refund.
• Experiences cancelled by the operator due to weather or safety concerns will receive a full refund or the option to reschedule.

4. Transfer Bookings

• More than 24 hours before the scheduled pickup: Full refund.
• Less than 24 hours before: No refund.
• If the transfer provider fails to show up, a full refund will be processed automatically.

5. Trip Package Cancellations

For complete trip package bookings, the following applies:

• More than 30 days before travel: Full refund minus a 5% processing fee.
• 15–30 days before travel: 70% refund.
• 7–14 days before travel: 50% refund.
• Less than 7 days before travel: No refund.

6. Refund Process

• Approved refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method used during booking.
• You will receive an email or SMS confirmation once the refund is initiated.
• Bank processing times may add an additional 5–10 business days for the refund to appear in your account.

7. Modifications

• Date changes and modifications are subject to availability and may incur price differences.
• Modification requests must be made at least 48 hours before the original booking date.
• Name changes on bookings are generally not permitted once confirmed.

8. Force Majeure

In the event of cancellations due to natural disasters, government restrictions, pandemics, or other events beyond our control, we will work with service providers to offer the best possible resolution, which may include full refunds, credit vouchers, or rescheduling options.

9. Disputes

If you believe a refund decision was made in error, you may raise a dispute within 30 days by contacting our support team. We will review and respond within 7 business days.

10. Contact Us

For cancellation or refund requests, please contact us at support@goodtrip.in.